Frequently Asked Questions
Get answers to common questions about AccuPac®
and how you can take back your day.
Browse Questions About AccuPac
Can I get over-the-counter items in my AccuPac®?
Yes. We can include vitamins and over-the-counter medications in your AccuPac® along with your prescriptions.
Do you check the AccuPacs before they are shipped?
Each packet dispensed in the pharmacy is sent through a 12-point electronic prescription verification system, which ensures the right pill is in the right packet. Our system can detect dispensing accuracy by size, shape, color, and density of the pill(s) and catalogs an image of every single packet dispensed. In addition a pharmacist checks each AccuPac® for accuracy and drug interactions prior to shipment.
Does AccuPac® cost more?
There is no charge for the AccuPac® service other than standard 30-day copays. We offer the convenient and personalize AccuPac® service with no additional shipping or handling fees.
How are my medications packaged?
Your pills come pre-sorted based on the time of day you take them. Each packet is clearly labeled with the medication names and time of dose. Taking your daily medications has never been easier with our easy to use packets! AccuPac® will help you take the right medication at the right time, every time.
How can my doctor send prescriptions to AccuPac®?
Your doctor can send prescriptions to AccuPac® at any time via fax at 877-526-8823, phone at 866-213-9821 or e-scribe.
How do I get started?
Go to the AccuPac® signup page or call us at 866-213-9821. It only takes a few minutes to sign up. Please have your current medications and pharmacy information available when calling.
How do I know I will get the correct medication?
We guarantee that you’ll receive the right medications, every time. If AccuPac® is responsible for an error in your AccuPac®, we will refund your cost of the medication.
How do I order a refill?
An AccuPac® Patient Care Advocate will contact you a week before your refill is due. During this call, we will confirm that you are still taking the medication(s), that your doctor has not made any changes (dosage increases/decreases or discontinued meds), and ask about side effects. AccuPac® will then schedule your on-time delivery.
How do I pay for my prescriptions?
We accept all major credit cards. Please contact us for alternate arrangements.
How do I speak to the pharmacist?
You can call us 7 days a week at 866-213-9821 or email us at email@example.com. Our pharmacists are always available to answer your questions.
How is my AccuPac® filled?
We utilize a state-of-the-art, highly precise, automated dispensing system to sort and fill each individual AccuPac®. Our expert pharmacists check each step in the process to ensure 100% accuracy.
How long until all of my medications are filled at the same time?
It may take 1 to 2 months until all of your medications are filled at the same time each month. AccuPac®’s goal is to have all of your medications filled on the same day so you can begin to see the benefits of the AccuPac® program.
How much are my copays?
Your copays will remain the same. There is no additional cost to receive your medications in our AccuPac® pill packaging. There are no shipping, handling or extra fees associated with switching to AccuPac®.
Is AccuPac® pill packaging considered child-safe?
No. AccuPac® is not child-safe and must remain out of the reach of children. See Child Safety Waiver.
Is financial assistance available?
We will work with drug manufacturers and non-profit organizations to find our patients the lowest possible copays. If you need additional assistance please email us at firstname.lastname@example.org.
What about a medication or dosage change?
If your doctor changes your medication, please have them send the new prescription to AccuPac®. When we receive the new prescription, the pharmacist will stop your old prescription and send you enough of the new medication to get you through until you’re next AccuPac® is shipped.
What about medications with frequent dosage changes?
If you have a medication with frequent dose changes, we may put that medication in a separate packet, or send a regular pill bottle with clear instructions. We separate this medication from your AccuPac® to make it easier for you to manage the different doses. We always work closely with you and your healthcare provider(s) to deliver the solution that suits you best.
What are your business hours?
AccuPac® pharmacists are available 7 days a week. Our business hours are 8:30AM – 5:30PM Monday through Friday, 9AM – 2PM Saturday, and closed on Sunday. After normal business hours, a voicemail line is available for messages and call back.
What do you do about medications I take only “as needed”?
These “as-needed” medications (medications not taken on a specific schedule) are sent to you in regular prescription bottles rather than in your daily AccuPac®. Check with your AccuPac® pharmacist about specific questions you may have regarding your as needed medications.
What if I am out of refills?
You do not need to do anything. We contact your prescriber before your last refill and follow up with the office to make sure your refills are in place when they become due. If your physician needs to speak to you, we will make sure you receive the message.
What if I get a new prescription from my doctor?
It is easiest to have your physician send any new prescriptions directly to AccuPac®. If you have a prescription that you need right away, we will ship you a partial supply to carry you through until you’re next AccuPac® is due.
What if I miss a packet or dose of my medication?
Take the missed dose as soon as you remember, if it was close to the time you were to take the medication. If it’s closer to your next dose, you should skip the missed dose of medication. For specific questions, give us a call at 866-213-9821. Our pharmacists are always available to answer your questions.
What insurance do you take?
AccuPac® accepts most major insurance plans, including Medicare Part D, Medicaid and commercial prescription insurance plans.
Where should I get an antibiotic prescription filled?
For a medication like an antibiotic, we recommend filling the prescription at a local retail pharmacy. If you are not sure about how quickly you should start the medication, give us a call at 866-213-9821. Our pharmacists are always available to answer your questions.
Will AccuPac® fill medications like inhalers, insulin, syringes, test strips, eye drops and creams?
Yes. AccuPac® is a full-service pharmacy that can dispense medications that do not fit in the AccuPac® packets. We can dispense inhalers, insulin, syringes, test strips, eye drops and creams, as well as your regular prescriptions and over-the-counter medications.
Will I need to get all new prescriptions?
No, AccuPac will handle everything. Once you confirm that you’d like to transfer your prescriptions, we will call your old pharmacy and transfer your prescriptions to AccuPac®. If any of your prescriptions have no remaining refills, we will contact your prescriber(s) for a new prescription.
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Our AccuPac® packaging allows patients and family caregivers a simple way to manage even complex medication regimens with confidence using our prepackaged medication system.
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